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  Technical Support: (877) 602-9877

  Technical Support: membership@azimpactforgood.org

  Customer Support: 602-279-2966

  Event Registration Support: events@azimpactforgood.org

  Membership Inquiries: 602-857-8103

  Membership Inquiries: membership@azimpactforgood.org

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Solutions and FAQ

Getting Started

  • How do I find out if I have an account or not? First log in here: https://azimpactforgood.ce21.com/Account/MyAccount If you are not sure if you have an account, you can click the "I forgot my password" button and see if an automated email gets sent to the email address you used to reset your password. If you do not have an account, you can create a free account at the login page. Please refer to our User Account Guide. If you still have questions, email events@arizonanonprofits.org

Customer Account

  • I am having trouble logging into my customer account (1) If you are receiving the below error message when trying to sign in Please confirm that your customer account email address is entered in correctly Your account may be under a different email address that you own You do not have a customer account under this specific catalog at https://azimpactforgood.ce21.com. You can create a new customer account by following this link (2) If you are receiving the below error message when trying to sign in Please confirm you have entered your password in correctly and do not have CAPS Lock engaged on your keyboard Please reset your password by clicking on this link and entering in your customer account email. or Click the "Send Email Login Link" button which will email you a link for a password-free sign-in. If you don't know what your user information is, please reach out to customer support for further assistance or to have your login information reset.
  • I am not receiving a reset password email RESET PASSWORD VIA BROWSER When requesting a password reset, it can take up to 5-10 minutes to appear in your email. Be sure to check your junk/spam folders in your email client. If you still haven't received the reset password email after 10 minutes and checking your junk/spam filter, please contact support or see the SMS solution below. RESET PASSWORD VIA CELL PHONE/TEXT MESSAGE (SMS) If you have your mobile phone number already entered into your customer account, you can additionally send a password reset code to your cell phone via text message (SMS) The below image will show when you follow the Reset Password process and have your mobile phone number previously entered into your customer account:
  • How do I update my email address or password on my account? UPDATE EMAIL ADDRESS To update your email address, please log into your customer account and select the “Change Email" button below your profile photo. Enter your new email address then enter it a second time to confirm it, and click the "Update Email" button UPDATE PASSWORD To update your password, please log into your customer account and select “Change Password” button below your profile photo. Enter your new password, enter it again and click the "Update Password" button
  • Where can I see if my membership is active? After logging into your account, go to your Membership tab. If you do not have a Membership tab displaying, it means your company either 1) does not have a membership, or 2) you need to ask your admin to add you to the account. Here, it will show you which memberships your company has and also if it's active or not. If you know for certain that your company has a membership, but it's not showing in your account, please ask your company admin listed in your company membership information to add you to their membership. If you just created your account, it takes a couple of hours for your employee account to link to your company membership account. If after a few hours, you are not added, please contact membership@arizonanonprofits.org.
  • How do I start using my account? First log in here: https://azimpactforgood.ce21.com/Account/MyAccount If you are not sure if you have an account, you can click the "I forgot my password" button and see if an automated email gets sent to the email address you used to reset your password. If you do not have an account, you can create a free account at the login page. Please refer to our User Account Guide. If you still have questions, email events@arizonanonprofits.org
  • I Can't Find/Am Missing My Course Materials Your course materials are located under the 'Handouts' button under your course title in your account page. Unfortunately some speakers do not release their slides for download, so they will not appear under the 'Handouts' button. If you feel you are missing course materials in error, please contact support.

Company Admin Account

  • How do I use my Company Admin Account? We highly encourage you to look over our Company Admin Guide. If you still don't see the answer you are looking for, please email membership@arizonanonprofits.org.
  • How do I add/remove employees to my company's membership? After logging into your account, click the Company Portal tab. From here, you can manage your employees: add, remove, or approve pending employee requests. We highly recommend looking at our Company Admin Guide to see all the features you can use.
  • Where can I go to pay my company's membership dues? If you are a company admin, log into your account and click "Company Portal." Then click "Company Groups/Memberships," and from there you will see if your membership status is active. You can also pay your dues, as well as update other membership types here.
  • How do I renew my company's membership? If you are a company admin, log into your account and click "Company Portal." Then click "Company Groups/Memberships," and from there you will see if your membership status is active. You can also pay your dues, as well as update other membership types here.

Ordering & Shopping Cart

  • I need to change/cancel/refund my course To request a change or refund to a program, please contact customer support. Phone Technical Support: (877) 602-9877Membership Inquiries: 602-857-8103Email Technical Support: membership@azimpactforgood.orgEvent Registration Support: events@azimpactforgood.orgMembership Inquiries: membership@azimpactforgood.org
  • Can I pay by check? You have the option to pay by check at the end of the checkout process, simply click the 'pay by check' box and complete the instructions on the following page. You will be immediately registered for the requested event(s) and you will receive a confirmation email. Payment must be received 7 business days prior to the start date of your course in order to access program content.
  • Can I register for a program or event on behalf of someone else? Yes, you can do this during the checkout process. When you go to checkout in your shopping cart, under the "Registrant Info" screen, you will see a check box that says, "I am registering for someone else." Check this and enter the person's information in the requested field. You can then continue with your registration process.
  • Why am I not receiving Member Pricing when I know my company has an active membership? After logging into your account, go to your Membership tab. If you do not have a Membership tab displaying, it means your company either 1) does not have a membership, or 2) you need to ask your admin to add you to the account. Here, it will show you which memberships your company has and also if it's active or not. If you know for certain that your company has a membership, but it's not showing in your account, please ask your company admin listed in your company membership information to add you to their membership. If you just created your account, it takes a couple of hours for your employee account to link to your company membership account. If after a few hours, you are not added, please contact membership@arizonanonprofits.org.

Purchased Programs & Events

  • Can programs be viewed on mobile devices? Yes, mobile viewing is fully accessible on all iOS and Android devices via your mobile browser. For the best experience, we recommend downloading the CE21 Mobile app. The CE21 Mobile app can be download via the below links: Once the app is installed, log into the app using the same email and password you used to access the website.
  • I can't find/am missing my course materials Your course materials are located under the Handouts button under your course title in your account page. Course materials are also included in your program viewer in the Handouts tab. For Live Webcasts, it is possible that some course materials may not become available until 1-2 days before the program date. If any course materials are added while any Live Webcast is actually in progress the handouts will automatically populate the Handouts tab in your viewer. Please note that some speakers do not give permission to include their slides in the written materials. If you feel the handouts are incorrect, corrupted or you are missing course materials, please contact customer support. .tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}
  • Can I transfer my registration to someone else after I've purchased it? Yes, to transfer a registration to someone else, please refer to that particular program or event's transfer deadline and email events@arizonanonprofits.org to request a transfer.

Membership

  • Where do I see if my company is a member or not? After logging into your account, go to your Membership tab. Here, it will show you which memberships your company has and also if it's active or not. If you know for certain that your company has a membership, but it's not showing in your account, please ask your company admin listed in your company membership information to add you to their membership.
  • Where can I renew my company's membership? If you are a company admin, log into your account and click "Company Portal." Then click "Company Groups/Memberships," and from there you will see if your membership status is active. You can also pay your dues, as well as update other membership types here.
  • Why am I not receiving member pricing when I know my company has membership? After logging into your account, go to your Membership tab. If you do not have a Membership tab displaying, it means your company either 1) does not have a membership, or 2) you need to ask your admin to add you to the account. Here, it will show you which memberships your company has and also if it's active or not. If you know for certain that your company has a membership, but it's not showing in your account, please ask your company admin listed in your company membership information to add you to their membership. If you just created your account, it takes a couple of hours for your employee account to link to your company membership account. If after a few hours, you are not added, please contact membership@arizonanonprofits.org.

Technical Issues

  • My video playback is stuttering, buffering, or playing poorly There are a couple of main culprits that may cause streaming playback issues. We've found the following troubleshooting steps correct the vast majority of buffering or stuttering performance issues. Any option by itself may clear up the playback issues. PLEASE NOTE that Internet Explorer is no longer a supported web browser. If you are attempting to view the video content using Internet Explorer, you will be required to switch to a current web browser such as Google Chrome, Microsoft Edge, or if you are on a Mac, Safari. TEMPORARY VIDEO PLAYBACK ISSUE If your video has stopped momentarily and this issue isn't occurring consistently, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text to refresh the page and reload the program. If reloading the video doesn't seem to resolve the issue, here are some more suggestions: CONSISTENT VIDEO PLAYBACK ISSUE STEP #1: LOCK ONTO THE LEAST DEMANDING VIDEO STREAM You may be having intermittent issues with your Internet connection. This solution will lock you into the lowest available video stream that may smooth out your video playback experience. Hover your mouse over the video player. Hover your mouse over the gear icon at the bottom right of your video player. Select the lowest number listed to lock your video onto the least demanding video stream. If video playback issues continue - move on to Step #2 below. PLEASE NOTE: If you are on a Mac device and/or using Safari, the gear icon is not present. In order to lower the stream speed, you will need to switch to the Google Chrome browser. STEP #2: ​SWITCH TO AN ALTERNATE INTERNET BROWSER Your Internet cache in your browser may need to be cleaned/cleared out. If you are unsure about how to clear your browser cache, an alternate, easier and quicker option is to try switching to a different Internet browser to continue viewing the program. If you're on Microsoft Edge - try switching and viewing the program on the Google Chrome browser. Other popular browsers such as Opera and Firefox are compliant with program playback. Following this step resolves the vast majority of playback issues. ​If any video playback issue persists, please contact Support for further troubleshooting.
  • My video is stuck or has stopped playing If your video has dropped audio or has stopped playing altogether, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program. ​ If you are unable to locate the Help tab on the video viewer page, please locate and click the Reload/Refresh icon on your web page. The reload/refresh icon is usually a clockwise turned arrow icon located near the web address on the web page. If reloading the page, as shown above, does not resolve the issue, you may try closing your web browser entirely and reopening it and navigating back to the program, and relaunching the program.

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